Refund Policy

Last Updated: 04/19/2026

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At BS Customs, we take pride in the quality of our products and customer service. Please review our refund policy below.

 

Returns & Refund Eligibility

To be eligible for a refund:

• The item must be returned to us before a refund is issued

• Return requests must be made within [7 / 14 / 30] days of delivery

• The item must be unused and in its original condition and packaging when possible

• Proof of purchase is required

 

Non-Refundable Items

The following items are non-refundable:

• Custom-built or personalized items

• Final sale or clearance items

• Gift cards (if applicable)

 

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged, defective, or we sent the wrong item

• We recommend using a trackable shipping service

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We will work with you to resolve the issue.

 

Refund Process

• Once the returned item is received and inspected, we will notify you of the refund approval status

• Approved refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to appear depending on your bank or payment provider

 

Exchanges

We only replace items if they are defective, damaged, or incorrect. Contact us for assistance.

 

Contact Us

If you have any questions about returns or refunds, please contact us:

BS Customs
Email: contact@bscustomsandtoys.com