Shipping Policy

Last Updated: 04/19/2026

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Thank you for shopping with BS Customs. Below is our shipping policy to help you understand how orders are processed and delivered.

 

Order Processing Time

• Orders are typically processed within 1–3 business days

• Custom-built items may require additional time depending on the complexity of the order

• You will be notified if there are any delays

 

Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on your location and selected shipping method

• Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

• Delivery times may vary due to carrier delays or high-demand periods

 

Custom Orders

• Custom 1/64 scale builds and made-to-order items have extended processing times

• Estimated completion times will be communicated at the time of order

 

Order Tracking

• Once your order has shipped, you will receive a tracking number via email

• Please allow up to 24 hours for tracking information to update

 

Shipping Carriers

• We ship through trusted carriers such as USPS, UPS, and FedEx

 

Lost or Delayed Packages

• BS Customs is not responsible for delays caused by shipping carriers

• If your package is lost or significantly delayed, please contact us and we will assist in filing a claim

 

Incorrect Address

• Please ensure your shipping address is correct at checkout

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer

 

Damaged Items

• If your order arrives damaged, please contact us within 3 days of delivery

• Include photos of the damaged item and packaging so we can assist you on returning item

 

International Shipping (if applicable)

• International shipping rates and delivery times vary by location

• Customers are responsible for any customs duties or import taxes

 

Contact Us

If you have any questions about your order, please contact us at:
BS Customs
Email: contact@bscustomsandtoys.com